Application Support Analyst

 

 

 

Location:

 

Leamington Spa / Gloucester

 

Benefits:      

 

Competitive Salary, Pension, Private Medical Insurance, Life Cover, Permanent Health Insurance 

                                                                     

 

Company Background:

 

Yotta is a provider of software and services, leading the way in data driven infrastructure asset management. We use our imagination and expertise to bring new levels of innovation to data collection, analysis, interpretation and decision making, enabling our customers to achieve more with less.

 

We have a range of market leading software products backed up with a range of surveying and consultancy services which help our customers deliver a better service across their highways department. We are technological leaders in the UK market and are entering an exciting phase of potential growth both within the UK and Internationally.

 

We are part of the AIM listed Oxford Metrics Group of companies who provide vision technology across the life science, entertainment, defence and engineering sectors.

 

 

The role:

 

We are currently seeking an Application Support Analyst to be part of our successful Application Support Team.  

 

The primary function of this role is to be a first point of contact within our Application Support team, providing telephone, email and remote support directly to our customers.  Working under the supervision of the Customer Support Manager you will be expected to deliver the highest standards in customer service, you will gain exposure to a number of disciplines, including: Application support and operational advice, software installation and configuration, databases and reporting and delivering Software as a Service (SAAS).  This is an excellent opportunity, offering great prospects, to be involved in a key business area during an exciting period of growth for the company. This role is based in either of our newly custom-designed office suites in Gloucestershire or Leamington Spa.

The role will allow you to develop personally and professionally.

 

 

Duties and Responsibilities:
  • Deal with incoming customer support requests, logging and updating tickets where appropriate
  • Escalate issues, enhancement requests and business opportunities to the relevant departments
  • Provide remote support, via industry standard tools, to our desktop, server and mobile applications
  • Assist the Development Team with testing, documentation and feedback as required
  • Ensure that internal systems are kept up-to-date
  • Assist with the updating and day-to-day management of our Software as a Service platforms
  • Provide technical backup and application knowledge to all business areas where required

 

Required Skills

  • Broad understanding of IT
  • Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL
  • A minimum of 2 years’ experience of delivering customer or application support
  • Strong systems fault-finding and analytical skills
  • A good communicator - face-to-face, telephone, written, email.
  • An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues
  • Creative and innovative problem solver

 

Desirable Skills: 
  • Experience of using Asset Management software, Highways, Street Lighting, Street Works, Waste & Grounds
  • ITIL Certified 

 

 

Yotta is an equal opportunities employer